0
Home Terms of Service

Terms of Service

These Terms of Service explain the rules for using mamasmarketplace.pk, buying from us, and selling through us. Please read them carefully. By using our website, placing an order, or listing an item with us, you agree to these terms. If you do not agree, please do not use our website or services.

1. About us

Mama's Marketplace ("we", "us", "our") runs the online store at https://mamasmarketplace.pk, a marketplace for preloved and new mother and baby products in Pakistan. We operate online only and do not have a physical store. Our website is hosted on Shopify.

You can contact us at:

2. Using our website

You must be at least 18 years old to place an order, create an account, or sell with us. If you create an account, you are responsible for keeping your login details private and for all activity on your account.

You agree not to:

  • give false or misleading information;
  • use our website for anything illegal or fraudulent;
  • copy, scrape, or reuse our photos, listings, or content without our written permission; or
  • try to interfere with, damage, or gain unauthorised access to our website.

We may suspend or close any account, or refuse service to anyone, if we believe these terms have been broken.

3. Products and condition

Most products on our website are preloved and have been used by other families. Every item is checked and sanitised before it is listed, and we share real photos of each item. Even so, preloved items may show some signs of normal wear and tear. Please read each listing and look at all photos carefully before you buy.

We try to make sure product descriptions, photos, and prices are accurate. If we find a mistake in a listing or a price, we may correct it, and we may cancel any order affected by the mistake. If you have already paid, we will refund you in full.

Most items are one of a kind. An item is only reserved for you once your order is confirmed and your payment is received.

4. Orders and payment

All prices are in Pakistani Rupees (Rs.). We only accept payment by bank transfer. We do not offer cash on delivery.

We ask for a 100% advance payment by bank transfer to confirm your order. You may need to share a screenshot or receipt of your transfer so we can match it to your order. We will share the full payment details with you when we confirm the order.

Placing an order is an offer to buy. We may accept or decline any order, for example if an item is no longer available or we cannot confirm your payment. If we decline an order you have paid for, we will refund you in full.

5. Cancelling an order

You can cancel your order within 24 hours of placing it by contacting us on WhatsApp, Instagram, or email. After 24 hours, orders cannot be cancelled.

6. Shipping and delivery

We deliver across Pakistan only. We do not ship to other countries at the moment.

Shipping charges depend on the item and the delivery area. The website shows a standard rate, but large or bulky items may cost more. In that case, we will tell you the delivery charge by WhatsApp or phone before dispatch.

Usual delivery times after dispatch are:

  • Within Karachi: 4 to 7 working days
  • Other cities: 7 to 10 working days

Each item may need a few days before it is ready to dispatch. We do not dispatch orders on Sundays or public holidays. Once your order is sent, we will email you the tracking details.

We are not responsible for delays caused by couriers, natural disasters, strikes, bank holidays, or other events outside our control. Please make sure your delivery address and phone number are correct, as we cannot be responsible for orders delayed or lost because of wrong details.

7. Returns, refunds, and damage claims

All sales are final. Because our items are preloved and we check every item before sending it, we do not accept returns or give refunds if you change your mind. You are welcome to list the item for sale with us instead.

If your item arrives with damage that was not shown or described in the listing, please contact us on Instagram or WhatsApp within 24 hours of receiving it, with clear photos and videos. To be eligible:

  • the original packaging must be kept; and
  • the item must be unused.

Our team will review your claim and reply as soon as possible. We may ask you to send the item back to us for inspection, and you will need to pay the cost of sending it back. If we confirm the item was damaged and the damage was not disclosed, we will refund you.

8. Selling with us

If you sell items through Mama's Marketplace, these terms also apply:

  • Submitting items: send us photos of your item against a plain white background through WhatsApp or Instagram, with its details and your asking price. Show any signs of use clearly in the photos.
  • Approval: we check every item and decide whether to list it. We may decline any item, or suggest a fairer price based on its condition.
  • Your responsibility: you confirm that you own the item, that it is safe, and that your description is honest and complete. Items that have been recalled, are unsafe, or are not as described will not be listed or will be removed.
  • Availability: if your item is no longer available for sale, tell us right away on WhatsApp or Instagram.
  • After a sale: we will contact you when your item sells. You can drop it off at our collection point or ask for pickup. Pickup charges apply.
  • Commission: we keep a commission of 20% of the sale price or Rs. 500, whichever is higher.
  • Payment: we pay you by bank transfer within 2 weeks after the item has been delivered to the buyer. Please make sure your bank details are correct.
  • Unsold items: if your item does not sell within 60 days, we will review the listing with you.

If a buyer's damage claim is accepted because the item had damage that was not disclosed, you will not be paid for that sale.

9. Our content

All content on our website, including our logo, photos, text, and design, belongs to Mama's Marketplace or is used with permission. You may not copy or use it without our written permission.

By sending us photos and videos of your items, you allow us to edit them and use them on our website and social media to sell your items and promote our store.

10. Limitation of liability

We do our best to describe every item honestly and check its condition, but we do not make any promises beyond what is written in the listing and these terms. As far as the law allows, we are not responsible for any indirect loss or damage that comes from using our website or the products bought on it. Our total responsibility for any order is limited to the amount you paid for that order.

Please check that any item you buy, especially baby gear like car seats, cots, and feeding products, is suitable for your child's age and size, and always follow the manufacturer's safety instructions.

11. Privacy

Your use of our website is also covered by our Privacy Policy, which explains how we collect and use your personal information.

12. Changes to these terms

We may update these Terms of Service from time to time. When we do, we will change the "Last updated" date at the top of this page. The terms in place when you place an order or list an item are the ones that apply to it.

13. Governing law

These terms are governed by the laws of Pakistan. Any dispute will be handled by the courts of Pakistan.

14. Contact us

If you have any questions about these Terms of Service, contact us:

You have successfully subscribed!
This email has been registered
Close